Shipping & Delivery

  1. Introduction

At AK Textiles, we are committed to delivering exceptional products, including bags & accessories, bedsheets, cloth, quilted bags, and diaries, to our valued customers. Our shipping and delivery policy outlines our approach to ensure a smooth and reliable delivery process for your purchases. Please take a moment to review our policies to understand how we handle shipping and delivery.

  1. Shipping Locations

We are pleased to offer shipping services across India. Whether you are located in a bustling city or a remote area, we strive to deliver your order promptly and securely. Currently, we do not offer international shipping.

  1. Processing Time

Orders are processed and dispatched within 1-2 business days from the date of order confirmation. Business days are Monday through Saturday, excluding public holidays. For orders placed on weekends or holidays, processing will begin on the next business day.

  1. Shipping Charges

Shipping charges are calculated based on the delivery location, order weight, and shipping method selected. The applicable shipping charges will be displayed at checkout before you confirm your order. We offer free shipping on orders above a certain value, which will be clearly indicated on our website.

  1. Delivery Time

The estimated delivery time depends on your location and the shipping method selected. Typically, delivery times are as follows:

  • Local Deliveries (within Jaipur): 1-2 business days.
  • Domestic Deliveries (within India): 3-7 business days.

Please note that delivery times may vary based on factors such as weather conditions, traffic, and other unforeseen circumstances. We will keep you informed of any delays or changes to the estimated delivery time.

  1. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your shipment. You can use this tracking number to monitor the status of your delivery. If you have any issues with tracking your order, please contact our customer service team for assistance.

  1. Delivery Address

It is crucial to provide an accurate and complete delivery address when placing your order. AK Textiles is not responsible for delays or non-delivery resulting from incorrect or incomplete address details provided by the customer. If you need to update your delivery address, please contact us as soon as possible.

  1. Delivery Issues

In the rare event that you encounter issues with your delivery, such as missing or damaged items, please contact our customer service team within 48 hours of receiving your order. We will work with you to resolve the issue promptly. For damaged items, please provide photos of the damage to facilitate the resolution process.

  1. Delivery Hours

Deliveries are typically made during business hours, Monday through Saturday, between 10:00 AM and 7:00 PM. We do not currently offer weekend or evening delivery options. Our delivery partners will make every effort to deliver your order within this timeframe, but please be aware that there may be occasional exceptions.

  1. Delivery Confirmation

Once your order has been successfully delivered, you will receive a confirmation email. If you do not receive this confirmation within the expected delivery time, please contact our customer service team to verify the status of your order.

  1. Return and Exchange Policy

If you are not satisfied with your purchase, please refer to our Return and Exchange Policy for detailed information on how to return or exchange items. Please note that returns and exchanges are subject to certain conditions, including the timeframe for initiating a return or exchange and the condition of the items.

  1. Customer Service

For any questions or concerns regarding our shipping and delivery policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure a positive shopping experience.

  • Phone: +91 8619131375
  • Email: jaipurchintz@gmail.com
  • Working Days/Hours: Monday to Saturday, 10:00 AM - 7:00 PM
  1. Special Requests

If you have any special requests regarding your delivery, such as delivery instructions or specific delivery times, please include these details in the "Order Notes" section at checkout. We will do our best to accommodate your requests, but please note that we cannot guarantee special requests for all deliveries.

  1. Order Cancellation

If you wish to cancel your order before it has been processed, please contact us as soon as possible. Once an order is in the processing stage or has been dispatched, we may not be able to cancel it. Please review our cancellation policy for more information.

  1. Environmental Responsibility

At AK Textiles, we are committed to minimizing our environmental impact. We use eco-friendly packaging materials whenever possible and encourage our customers to recycle packaging materials. Your support in this initiative helps us contribute to a greener planet.

  1. Updates to Policy

We may update our shipping and delivery policy from time to time to reflect changes in our practices or for other operational reasons. Any updates will be posted on our website, and the revised policy will apply to all orders placed after the update.

Thank you for choosing AK Textiles for your shopping needs. We appreciate your business and are dedicated to providing you with excellent service. If you have any questions or need assistance, please reach out to us at any time.