Cancellation Policy

Introduction

Welcome to AK Textiles! We value your business and strive to provide a seamless shopping experience for all our customers. This Cancellation Policy outlines the terms and conditions under which you may cancel your order with us. Our goal is to ensure that you are fully informed about our policies and procedures related to order cancellations, so you can make decisions with confidence.

Cancellation Eligibility

  1. Order Cancellation Window:
    • You may cancel your order within 24 hours of placing it. Orders can only be canceled within this time frame to ensure that we can efficiently process and manage our inventory.
  2. Product Categories:
    • Our cancellation policy applies to all product categories including Bags & Accessories, Bedsheets, Cloth, Quilted Bags, and Diaries. Please note that some products may be subject to specific conditions based on customization or special orders.

How to Cancel an Order

  1. Cancellation Request:
    • To request a cancellation, please contact us directly at our customer service number +91 8619131375 or via email at jaipurchintz@gmail.com. Provide your order number and the reason for cancellation when you reach out.
  2. Cancellation Confirmation:
    • Once your cancellation request is received, we will process it and confirm the cancellation via email or phone call. Ensure that you provide accurate contact details to facilitate this process.
  3. Order Status:
    • If your order has already been processed or dispatched, we will not be able to cancel it. In such cases, you may need to follow our return process as outlined in our Return Policy.

Refund Process

  1. Refund Eligibility:
    • If your order is successfully canceled within the allowed time frame, you will be eligible for a full refund. Refunds will be processed to the original payment method used during the purchase.
  2. Processing Time:
    • Refunds will be initiated within 5-7 business days from the date of cancellation confirmation. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
  3. Charges and Deductions:
    • No cancellation fees will be charged if you cancel your order within the 24-hour window. However, if you miss this window and the order is already in process, we reserve the right to deduct any applicable charges related to handling or shipping.

Order Modification

  1. Changing an Order:
    • If you need to make changes to your order, such as updating the delivery address or modifying the items, please contact us as soon as possible. Changes can only be made if the order has not yet been processed or dispatched.
  2. Modification Request:
    • Contact us at +91 8619131375 or email jaipurchintz@gmail.com to request changes. Provide your order number and details of the modifications you wish to make.

Contact Information

For any questions or concerns regarding our cancellation policy, please reach out to us using the following contact details:

  • Address: Opp. Salim Papers 3 Gem Vihar, Khadi Gram Udyog Road, Sanaganer, Sanganer Bazar Jaipur Rajasthan, 302029 India
  • Phone: +91 8619131375
  • Email: jaipurchintz@gmail.com
  • Working Days/Hours:
    • Monday to Saturday
    • 10:00 AM - 7:00 PM

Policy Updates

AK Textiles reserves the right to modify this Cancellation Policy at any time. Any changes will be communicated through our website or other appropriate channels. It is your responsibility to review this policy periodically to stay informed about any updates.


Thank you for shopping with AK Textiles. We are committed to providing you with excellent customer service and a pleasant shopping experience. If you have any questions or require assistance regarding our cancellation policy, please do not hesitate to contact us. We look forward to serving you and ensuring your satisfaction with our products.