1. Introduction

Welcome to AK Textiles, your go-to destination for premium bags and accessories, bedsheets, cloth, quilted bags, and diaries. At AK Textiles, we take pride in offering high-quality products and exceptional customer service. To ensure a seamless shopping experience, we have established a clear and comprehensive Return and Refund Policy. This policy outlines the terms and conditions under which returns and refunds are processed for purchases made from our store.

2. Eligibility for Returns

You are eligible to return items purchased from AK Textiles under the following conditions:

• Product Quality Issues: If the product received is defective, damaged, or not as described, you can request a return within 7 days of receipt. Please ensure that the product is unused, in its original packaging, and with all tags and labels intact.
• Incorrect Product: If you receive an incorrect item that does not match the product you ordered, you may return it within 7 days of receipt. The product must be in its original condition and packaging.
• Sizing Issues: For items such as bedsheets and clothing where size is a concern, please check our size guide before placing an order. If the size does not fit, returns are accepted within 7 days of receipt, provided the item is in its original, unused condition.
  
  

3. Non-Eligible Returns

Please note that certain items are not eligible for return:

• Customized or Personalized Products: Items that have been customized or personalized cannot be returned or exchanged.
• Sale or Discounted Items: Products purchased during sales or with discounts are not eligible for return or exchange unless they are defective or damaged.
  
  

4. Return Process

To initiate a return, follow these steps:

1. Contact Us: Reach out to our customer service team at +91 8619131375 or via email at jaipurchintz@gmail.com. Provide your order number, a brief description of the issue, and any supporting photographs if applicable.
   
   
2. Return Authorization: Our team will review your request and provide you with a Return Authorization Number and instructions on how to return the item. Please do not return the product without receiving this authorization.
   
   
3. Packaging: Pack the item securely in its original packaging, including all accessories, tags, and labels. Ensure that the package is adequately sealed to prevent damage during transit.
   
   
4. Shipping: Ship the return package to the following address:

AK Textiles

Opp. Salim Papers, 3 Gem Vihar, Khadi Gram Udyog Road, Sanaganer, Sanganer Bazar, Jaipur, Rajasthan, 302029, India

1. Note: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
2. Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria. This process typically takes 3-5 business days.
   
   

5. Refund Process

Upon successful inspection of the returned item, we will process your refund. Here’s how it works:

• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If you paid via credit/debit card, the refund will be processed to the same card. For other payment methods, the refund will be made accordingly.
• Processing Time: Refunds are typically processed within 7-10 business days from the date we receive the returned item. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
• Partial Refunds: In cases where only part of an order is returned, a partial refund will be issued for the returned items. Shipping and handling charges are non-refundable.
  
  

6. Exchange Policy

At this time, AK Textiles does not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item. You may return the original item for a refund as per our Return and Refund Policy.

7. Customer Support

For any questions or concerns regarding our Return and Refund Policy, please contact our customer support team:

• Phone: +91 8619131375
• Email: jaipurchintz@gmail.com
• Working Days/Hours: Monday to Saturday, from 10:00 AM to 7:00 PM
  
  

Our team is here to assist you with any issues related to returns, refunds, or exchanges.

8. Policy Updates

AK Textiles reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically. Your continued use of our services and purchase of products signifies your acceptance of any modifications to this policy.

9. Legal Rights

This policy does not affect your statutory rights as a consumer. If you have any questions about your statutory rights, please contact your local consumer protection agency.

10. Conclusion

At AK Textiles, we are committed to providing you with a satisfying shopping experience. Our Return and Refund Policy is designed to address your concerns and ensure that you receive the quality products and service you expect. If you have any questions or need assistance, please do not hesitate to reach out to our customer support team. Thank you for choosing AK Textiles!